Ken
At my first meeting with Russell, I went armed with a lever-arch box file crammed with all my Pensions paperwork. Russell spent a lot of time going through these with me, generally collating them into their correct and relevant Corporate headlines...
Russell then spoke to me in detail about my attitude to risk, and worked through the various positives and negatives that this presented. We then discussed the possibility of transferring one of my larger Pension pots to another investment option - this was something which initially was a bit scary, but before either myself, or Russell, could proceed with this sort of option, it had to be approved by the FCA, thus ensuring minimal risk to myself, along with having the real top specialists in the Pensions Financial world agreeing that it was the correct decision to make. Russell managed this from the outset, and saw the process through to completion. Russell has always been available for me to call or email any number of times I've needed, if I have a need to discuss any particular issues, concerns or worries - we also meet up face to face at least annually to discuss the best financial approach for me for the forthcoming year/tax period.