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Written by Chris Leyland on 27th November 2025 Time to read: 4 minutes

Introducing our new Mortgage and Protection Department

A new chapter in our service to clients

At True Potential, our goal is to empower you to do more with your money — providing expert advice, powerful tools, and ongoing support to help you reach your goals.

That’s why we’re proud to introduce our new Mortgage and Protection Department – designed to bring even more of the financial services you need together under one roof.

For our True Potential Wealth Management clients, this new centralised department allows you to benefit from expert, whole-of-market support. It’s part of our ongoing commitment to create more value for clients, with a fee-free service ran from our head office.

Why mortgage and protection advice matters

For most people, a home is the biggest purchase they’ll ever make — both financially and emotionally. Naturally, as most people can’t afford to buy a house outright, a mortgage is often what turns that dream into reality.

With so many lenders and products available, finding the right mortgage can feel daunting – and that’s where good advice really counts. The right mortgage isn’t always the cheapest one; it’s the one that suits your needs, circumstances, and long-term plans. A mortgage adviser can simplify the process, cutting through jargon and helping you understand your options clearly at every stage. That support is invaluable – especially during what can be one of life’s most stressful milestones.

Protection is just as important. None of us can predict what the next 10, 15 or 20 years might bring and while we all hope for good health and stability, life can be unpredictable and that’s why reviewing your protection options is so vital. It’s about making sure that if something unexpected happens, your home and loved ones remain secure.

The ideal time to explore your options

If you’re currently on a variable rate, within six months of the end of your fixed rate, or planning a move, now is the ideal time to explore your options.

If you’re planning to buy a property but haven’t found the right one yet, it’s still a good idea to speak with us early. We can help review your finances to see whether you’re mortgage ready, estimate what you can borrow and give you a picture of your potential monthly payments — all before you make an offer. We can also run lender Decisions in Principle, giving you the confidence and documentation your estate agent will expect.

What our new department offers

Our new Mortgage and Protection Department has been built around one simple goal – to give you access to expert, whole-of-market advice, completely fee-free.

Whether you’re buying your first home, moving, or remortgaging, our team can search the entire market to find the right mortgage for your needs. We cover:

  • Residential mortgages – for first-time buyers, movers, and remortgages
  • Buy-to-Let – including limited company buy-to-let for portfolio landlords 

Protection advice – what we cover:

  • Life insurance
  • Income protection
  • Family income benefit
  • Business cover
  • Whole-of-life cover

Every recommendation we make is designed to fit your circumstances, goals, and peace of mind – all delivered by our fee-free, head-office-based team.

What makes our approach different

We’ve taken the success of our in-house financial advice team and built our new mortgage department to provide you with the mortgage advice you need fee-free.

Most importantly, our advice is personalised. We take the time to understand what you need – not just your income and outgoings, but your aspirations, family circumstances, and financial priorities.

How you can get started and get in touch

Whether you’re reviewing your mortgage, exploring protection options, or planning your next move, our Mortgage and Protection team are on hand to help. Getting started couldn’t be easier – and remember, our advice is completely fee-free.

You can:

  • Call us directly on 0191 500 9164 – we’re available 7am–8pm on weekdays.
  • Log in to your True Potential online account or app and contact us to book an appointment at a time that suits you.

However you choose to get in touch, you’ll be speaking with a friendly expert who’ll take the time to understand your goals and find the right solution for you.

Please remember your home or property may be repossessed if you do not keep up repayments on your mortgage.

True Potential LLP is registered in England and Wales as a Limited Liability Partnership No. OC380771.

Tell us your financial goals and we could help you achieve them.

Find out more

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Brought to you by True Potential Wealth Management.

True Potential Wealth Management offers restricted financial advice. Our service is specifically designed for clients wishing to access their financial affairs online.

With investing your capital is at risk. Investments can fluctuate in value and you could get back less than you invest.

Tax is subject to an individual’s personal circumstances, and tax rules can change at any time.

True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk

Registered in England and Wales as a Limited Liability Partnership No. OC356611.

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