More ways to get in touch.

Investing your money is one of the most important decisions you will make. That’s why you’ll receive an excellent level of service and a large network of support behind you every step of the way.

Support by phone.

Whether you’re looking for general help, financial advice or want to know more about our service, you can speak to our friendly customer care team over the phone.


7am – 8pm weekdays

Call us on 0191 500 9164

Email your query.

For all general enquiries about your investments with us, don’t hesitate to send us an email and rest reassured that someone will be in touch regarding your specific query as quickly as possible.

You can email us at

Frequently asked questions.

We also have a full FAQ section if you prefer to find answers yourself or want to browse our resources.

See FAQs